In 4-5 days, my vacation break is coming. It'll last for one whole week. I really need it. My heads in a pain and it's killing me. I just hope this break will be well worth it. Now all I need is wait for the approval.
I'm on a verge of change~ well, halfway through anyway. My mind is set towards my future goals but my will right now... is well... in front of the computer. I'm always looking forward in what'll happen to me next. But, if I don't push myself somehow, my dreams will only remain as dreams. Maybe that explains why I have such a weird headache.
A new hard disk is coming in tomorrow. 500gb worth. I was hoping going for 1TB but my budget just won't cut it. I have to skip repairing my car for next month. There's just still a whole long list of things to buy... From the important until the least important. But priority takes first place. If demand is needed, that's where the back-up money comes in. Yup, once you run your own life, you got to think ahead and more ahead than you ever imagine. That's why I got myself to kept on going. It ain't over until it's over.
Yesterday, I signed up for Japanese class hoping to learn what I didn't know. Hopefully it'll be a good experience. But the time will take place at night. I don't know how long it's going to be. But my determination to learn is there.
I'm also waiting to find a better job in the government. But all I see, the government is looking for are qualifications higher than mine and qualifications lower than mine. I was so pissed that the governments are very picky people. Nothing about the qualifications in the middle. But I have my patience.
I don't know what's going to happen to me next year, but I'm striving to move on and on and on... Never giving up even if I was down... I'll keep on improving and improving. If I can't find people to help me... I'll just do it on my on.
Am I satisfied with my current now? Hell no... So, I better be better...
What you'll find here
- JDee
- Bandar Seri Begawan, Brunei-Muara, Brunei
- Living my ways of what's best in a matter of fantasy and reality. Hoping to be free from all troubles and live the fullest without regrets. Keeping pace of every move I did. A mistake to not repeat, a luck to earn and receive; ways through life whether it's grave or not. Searching through answers to unattended questions, receiving ideas and comments to help improve and earn wisdom to pass to others. Anything else is just a matter of time. whether I have it or not depends the mood. Being lazy is one matter. Being tired is another. But at most, I like to take my time.
How I'll Treat My Client
Three days ago, I've been assigned to attend a course at IPA. For those that don't know IPA, it's called Civil Service Institute (Institude Perkhidmatan Awam). And the course lasted for three days. Here's the summary from the days when I was there:
Day 1 - Morning Session
-----> Introductions & Customers Services I
It's the beginning of the day, I arrived a few minutes late and it was already crowded. Only the front row seats were left. LOL.
Our facilitator was a young woman and what we did first is introduction but it's not an ordinary introduction. We did a little warm-up activity involving 'breaking the ice'.
The term,'breaking the ice', means like instead of boring introduction where you stand up and self-intro yourself but more into moving a bit and involve yourself more creativity.
So, this warm-up activity involves drawing your own face on a piece of paper then when done, the facilitator gathers them and distributes them to the people by random. And then, we have to search for the people in the drawing. I have to search for a female and it wasn't easy just looking at the picture. Here's what she drew:
My version of her~ XD
And for fun~ Naf & Mirol
I didn't get to take a picture of the one I drew~ (i forgot)
Hopefully, she'll (another female) will upload it. :D
Continue on, once we found the owner of the picture that's when the introduction starts. The way of introduction is also nice because we get to introduce the owner of the picture one at a time by passing from one person to another and also in front of everyone.
We had our laughs and funs until break and that's how our 'breaking the ice' introduction works. Even though there were different 'breaking the ice' techniques I've faced before. This is just one of those techniques.
The course continues along. After break, we get to learn the basic duties and responsibilities when doing customers or clients services like the objectives, differences, some Sultan's titah-titah, tips and a few more. Time passes on and it's already lunchtime.
Day 1 - Afternoon Session
-----> Motivation
Yesterday, my mood was foul and my head felt it could burst any time and my mind during the first half of the course wasn't all into it. I just put on my mask so it didn't show.(That's a part of my personality) But once the session about motivation started, my mind got recalled back on the last time I got motivated. I'm glad I still remember it. This session helped me remembered it. And soon, my mood return to normal and I was focused on the course. I'm thankful for attending this course in bringing me back on track.
What I learn in this session is the meaning of motivation, reason of having motivation and how to keep ourselves motivated. The facilitator showed a video clip from the Britain's Got Talent Season 1 showing the champion, Paul Potts during his try-outs. Just google them out if you want to know . :D
And that ends the afternoon session.
This is one of the motivation quotes that still remains in me:
Day 2 - Morning Session
-----> Team Work & Customer Service II
Day two for me started a bit late because I arrived a bit late that day. :P
As soon as I arrived. There was already an activity starting and I only get a glimpse of what's going on.
There's an instruction on the screen that says: "Build a tower as high, as stable and as beautiful." And as a group we worked together in creating the tower. Everyone inputted their ideas. And everyone inputted their skills. I'm also keeping my eyes on the time. When time's up here's the picture of the towers made by 4 groups:
The tallest one is from my group "Sweet & Sour". The tower is called "Masam-Manis Tower".
The second tallest is from group "High Heels". I forgot their tower's name but it involves lots of shopping. XD
The third one that has an antannae dish is from group "Hawa". Their tower is called "Love Tower".
And the last one which is behind the third one which is the shortest one of all is from group "Kuih Tapak Kuda". Even the name of their tower I had already forgotten.
After the creation is done, the groups shared ideals and crativities of our towers and as we're done. The winner that's showed the best was the "Kuih Tapak Kuda" group. Why is that? Continue on and read.
We had our shared of fun that most of us had forgotten the purpose in this activity.
My mind that time was focused in building the tower that I too had forgotten. That is, what is the relationship of this activity and this course?
And the ideals that group "Kuih Tapak Kuda" won showed was quality of its customers services to their clients/customers.
Then the session ended well and we had our breaks to fill up ourselves with the food provided. As for me, it made me recollect back on what we did.
After the break continues on the course and we viewed another version of the Customer Services that is, besides the basic of Customer Services, we also learn about stuffs like first impression, body posture, self attire, interaction, and a few more. They are all helpful information which can give positive impact towards any organization.
Morning session ended.
Day 2 - Afternoon Session
-----> Terasul & Bahasa Dalam (Adat Istiadat dalam Perkhidmatan Awam)
Although we learn all those information about customers/clients services and the behaviors, what about our formalities? That's what this session shows.
First of all, I'm very sorry to say... In this session, I was very surprise at myself for being discomfortable and comfortable at the same time. The discomfortable part was the way the presentation went. Even though it is a very good session but it still needs improvement to keep the viewer awake. Yes, I did sleep unintentionally as the air-conditioned air was cool and I was not doing anything but listen and soon the lights were out. ZZZzzz~~
This is one of the most important session where in involves formalities when presenting titles and heritage. Since it involves the impact in an organization, wrong formalities will result how the organization is highlighted in terms of respect, profession and quality. And also as a bonus, this session keeps us up to date regarding the information on higher ranking officials which is beautifully done but needs improvement overall from the attendee in charge. That's how we ended our afternoon session in Day 2.
Day 3 - Morning Session
-----> Perkhidmatan Awam secara Islam & Cara-Cara Pekhidmatan Secara Telefon
On this day I have a clinic appointment so I missed around 1 hour of the session.
Base from the notes of the slides given and the rest of the session, this session focus its teachings regarding Public Services and our Islamic religion. Like for example: praying before work, always be pure in your work, try to keep away from any sins and a few others.
Its really interesting to know the fact we don't know or we have forgotten only to remind us again over and over again.
After that session was our break and we enjoyed our last meal of the day.
The next session was about the Services Via Telephone. This part is new to me so it was really interesting to watch. The way it is presented still needs more improvement though but overall. It is really useful for any work you are doing in any organization which involves the telephone.
The morning session ended swiftly before soon, it's lunchbreak time.
Day 3 - Afternoon Session
-----> Penilaian Kaunter Perkhidmatan
In this final session, I'm a bit disappointed with the information being given out or on how it is presented because I didn't receive enough information and the ideas are there but it's still scattered. This session is about ratings on the services provided by the counter of an organization. It doesn't prove as much because I still don't know yet the purpose of the session. it's just explanation of experiences we had before.
~And that ends our course in Customer Services.
Phew, this took longer than I thought. Well, it all depends on the mood. So what I've learn in these 3-day session is a benefit plus while I do my work. If you wanted to see more pictures. You can check my Facebook which I'll soon add the link of it over here. More to come so stay tune~
Day 1 - Morning Session
-----> Introductions & Customers Services I
It's the beginning of the day, I arrived a few minutes late and it was already crowded. Only the front row seats were left. LOL.
Our facilitator was a young woman and what we did first is introduction but it's not an ordinary introduction. We did a little warm-up activity involving 'breaking the ice'.
The term,'breaking the ice', means like instead of boring introduction where you stand up and self-intro yourself but more into moving a bit and involve yourself more creativity.
So, this warm-up activity involves drawing your own face on a piece of paper then when done, the facilitator gathers them and distributes them to the people by random. And then, we have to search for the people in the drawing. I have to search for a female and it wasn't easy just looking at the picture. Here's what she drew:
My version of her~ XD
And for fun~ Naf & Mirol
I didn't get to take a picture of the one I drew~ (i forgot)
Hopefully, she'll (another female) will upload it. :D
Continue on, once we found the owner of the picture that's when the introduction starts. The way of introduction is also nice because we get to introduce the owner of the picture one at a time by passing from one person to another and also in front of everyone.
We had our laughs and funs until break and that's how our 'breaking the ice' introduction works. Even though there were different 'breaking the ice' techniques I've faced before. This is just one of those techniques.
The course continues along. After break, we get to learn the basic duties and responsibilities when doing customers or clients services like the objectives, differences, some Sultan's titah-titah, tips and a few more. Time passes on and it's already lunchtime.
Day 1 - Afternoon Session
-----> Motivation
Yesterday, my mood was foul and my head felt it could burst any time and my mind during the first half of the course wasn't all into it. I just put on my mask so it didn't show.(That's a part of my personality) But once the session about motivation started, my mind got recalled back on the last time I got motivated. I'm glad I still remember it. This session helped me remembered it. And soon, my mood return to normal and I was focused on the course. I'm thankful for attending this course in bringing me back on track.
What I learn in this session is the meaning of motivation, reason of having motivation and how to keep ourselves motivated. The facilitator showed a video clip from the Britain's Got Talent Season 1 showing the champion, Paul Potts during his try-outs. Just google them out if you want to know . :D
And that ends the afternoon session.
This is one of the motivation quotes that still remains in me:
THE WINNING SPIRIT IS TIREDLESS,
IN PURSUIT OF VICTORY
PERSERVERENCE, DEDICATION & HARD WORK,
ARE THE STEPPING STONES OF VICTORY.
Day 2 - Morning Session
-----> Team Work & Customer Service II
Day two for me started a bit late because I arrived a bit late that day. :P
As soon as I arrived. There was already an activity starting and I only get a glimpse of what's going on.
There's an instruction on the screen that says: "Build a tower as high, as stable and as beautiful." And as a group we worked together in creating the tower. Everyone inputted their ideas. And everyone inputted their skills. I'm also keeping my eyes on the time. When time's up here's the picture of the towers made by 4 groups:
The tallest one is from my group "Sweet & Sour". The tower is called "Masam-Manis Tower".
The second tallest is from group "High Heels". I forgot their tower's name but it involves lots of shopping. XD
The third one that has an antannae dish is from group "Hawa". Their tower is called "Love Tower".
And the last one which is behind the third one which is the shortest one of all is from group "Kuih Tapak Kuda". Even the name of their tower I had already forgotten.
After the creation is done, the groups shared ideals and crativities of our towers and as we're done. The winner that's showed the best was the "Kuih Tapak Kuda" group. Why is that? Continue on and read.
We had our shared of fun that most of us had forgotten the purpose in this activity.
My mind that time was focused in building the tower that I too had forgotten. That is, what is the relationship of this activity and this course?
And the ideals that group "Kuih Tapak Kuda" won showed was quality of its customers services to their clients/customers.
Then the session ended well and we had our breaks to fill up ourselves with the food provided. As for me, it made me recollect back on what we did.
After the break continues on the course and we viewed another version of the Customer Services that is, besides the basic of Customer Services, we also learn about stuffs like first impression, body posture, self attire, interaction, and a few more. They are all helpful information which can give positive impact towards any organization.
Morning session ended.
Day 2 - Afternoon Session
-----> Terasul & Bahasa Dalam (Adat Istiadat dalam Perkhidmatan Awam)
Although we learn all those information about customers/clients services and the behaviors, what about our formalities? That's what this session shows.
First of all, I'm very sorry to say... In this session, I was very surprise at myself for being discomfortable and comfortable at the same time. The discomfortable part was the way the presentation went. Even though it is a very good session but it still needs improvement to keep the viewer awake. Yes, I did sleep unintentionally as the air-conditioned air was cool and I was not doing anything but listen and soon the lights were out. ZZZzzz~~
This is one of the most important session where in involves formalities when presenting titles and heritage. Since it involves the impact in an organization, wrong formalities will result how the organization is highlighted in terms of respect, profession and quality. And also as a bonus, this session keeps us up to date regarding the information on higher ranking officials which is beautifully done but needs improvement overall from the attendee in charge. That's how we ended our afternoon session in Day 2.
Day 3 - Morning Session
-----> Perkhidmatan Awam secara Islam & Cara-Cara Pekhidmatan Secara Telefon
On this day I have a clinic appointment so I missed around 1 hour of the session.
Base from the notes of the slides given and the rest of the session, this session focus its teachings regarding Public Services and our Islamic religion. Like for example: praying before work, always be pure in your work, try to keep away from any sins and a few others.
Its really interesting to know the fact we don't know or we have forgotten only to remind us again over and over again.
After that session was our break and we enjoyed our last meal of the day.
The next session was about the Services Via Telephone. This part is new to me so it was really interesting to watch. The way it is presented still needs more improvement though but overall. It is really useful for any work you are doing in any organization which involves the telephone.
The morning session ended swiftly before soon, it's lunchbreak time.
Day 3 - Afternoon Session
-----> Penilaian Kaunter Perkhidmatan
In this final session, I'm a bit disappointed with the information being given out or on how it is presented because I didn't receive enough information and the ideas are there but it's still scattered. This session is about ratings on the services provided by the counter of an organization. It doesn't prove as much because I still don't know yet the purpose of the session. it's just explanation of experiences we had before.
~And that ends our course in Customer Services.
Phew, this took longer than I thought. Well, it all depends on the mood. So what I've learn in these 3-day session is a benefit plus while I do my work. If you wanted to see more pictures. You can check my Facebook which I'll soon add the link of it over here. More to come so stay tune~
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